What’s new in Sage CRM 2025 Release 1
Sage CRM is Sage’s customer relationship management product that works independently or integrated with Sage 100 and Sage 300. This article covers the new features and important bug fixes you need to know about in the new Sage CRM 2025 Release 1 that was announced on July 9, 2025.For more information about upgrading your Sage CRM or Sage 100 integrated CRM environment and the right way to do it, please read our article
Sage 100 & CRM Upgrade Guide
When is the new version released?
Sage releases a new version of Sage CRM every year towards the beginning of third quarter. Sage CRM 2025 was released on July 09 2025. Along with the release of version 2025, Sage will typically sunset a version that is three generations older. On release of Sage CRM 2025, Sage CRM 2022 is now retired and will no longer be supported. If you are on version 2022 or older, it may be time to upgrade. For more information about upgrading your Sage 100 environment and the right way to do it, please read our article
Sage 100 & CRM Upgrade Guide
Why Upgrade?
We recommend clients start planning an upgrade a minimum of one year prior to their current version being sunset. Each new version of Sage CRM comes with enhancements that include features and capabilities that may help your team become more efficient along with a number of bug fixes. Any capabilities that are being sunset need to be planned for and any sub-systems or customizations utilizing those features need to be upgraded to use new capabilities.
Finally, Sage only support last three versions of Sage CRM and staying on an older version prevents you from getting critical support that may be needed in the event of an business impacting issue.
What is New?
This version of Sage CRM contains one main feature and 29 bug fixes. The main feature added to this version is to ensure compatibility with Modernization of Exchange Online integration. This change ensures that the system works correctly for uses that have connected Sage CRM with their Office 365 email accounts. In addition to this important feature the below list of issues have been addressed in this release:
| Issue ID | Area | Issue Summary | Status |
|---|---|---|---|
| CRMS-945 | Calendar | Date/time filter blanked screen when task status changed | Fixed |
| CRMS-1882, CRMS-1977 | Communications | File attachment caused syntax error in log | Fixed |
| CRMS-1090 | Component management | 500 error on filtering custom entity records | Fixed |
| CRMS-531 | Customisation | Relationship Name could not be reused for Sibling entities | Fixed |
| CRMS-1773 | Customisation | Unexpected error attaching file with new fields | Fixed |
| CRMS-1015 | Dashboard | Icons misaligned in gadget | Fixed |
| CRMS-1469 | Dashboard | Non-admin users couldn’t view some gadgets | Fixed |
| CRMS-1948 | Email management | Email integration stopped after 90 days (token expiry) | Fixed |
| CRMS-678 | Exchange integration | All-day event synced as 3-day event | Fixed |
| CRMS-1049 | Exchange integration | Integration failed at midnight | Fixed |
| CRMS-2039 | Exchange integration | Appointment synced one hour earlier | Fixed |
| CRMS-2042 | Exchange integration | 30-min Exchange event lasted several hours in CRM | Fixed |
| CRMS-2055 | Exchange integration | Start time matched end time | Fixed |
| CRMS-2056 | Exchange integration | Start time was one hour after end time | Fixed |
| CRMS-2060 | Exchange integration | Auth token expiration prevented sync | Fixed |
| CRMS-2102 | Exchange integration | Past appointments not synced or deleted | Fixed |
| CRMS-2010 | Import contacts/emails | Attachment with uppercase extension not imported | Fixed |
| CRMS-1171 | Mail merge | Error viewing attachment with changed template path | Fixed |
| CRMS-1942 | Mail merge | £ in password blocked merge | Documentation updated |
| CRMS-1964 | Mail merge | PDF hyperlink broken if Create Communication unchecked | Fixed |
| CRMS-1967 | Security | Tomcat vulnerabilities (CVE-2024-56337 & 2025-24813) | Fixed |
| CRMS-2079 | Security | SQL injection in URL handling | Fixed |
| CRMS-1887 | Security, Self Service | Self Service credentials in browser console | Fixed |
| CRMS-1182 | User interface | Line breaks shown as spaces in Firefox | Fixed |
| CRMS-1211 | User interface | Text field didn’t wrap; scrollbar added | Fixed |
| CRMS-1760 | User interface | Import Emails button moved to Communications tab | Implemented |
| CRMS-1927 | Users/groups | Dynamic group export caused EAccessViolation | Fixed |
| CRMS-1937 | Users/groups | Error when sending emails from Person-based dynamic group | Fixed |
| CRMS-1373 | Web services | Access violation with IIS auto login and many queries | Fixed |
Next Steps?
Each version of Sage CRM improves upon the last version. If you are not upgrading on a frequent schedule, you are missing out on critical capabilities that helps your business. If you need additional insight or would like My ERP Partner to assist with upgrading your environment to the new version, reach out at Contact Us
My ERP Partner. is a vendor agnostic ERP consulting company assisting clients get the best returns from their ERP investment. We support multiple mid-market ERP platforms with services ranging from selection, implementation and post implementation support and enhancements. Talk to us today by calling us at 872-895-7800 or emailing us at support@myerppartner.com.
